keratein home
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keratein home
ORDERS
Below are some of are common questions about orders
How do I make a purchase?

To make a purchase, simply browse our products, select the item you want, and click “Add to Cart.” When you’re ready, go to your cart and click “Checkout.” Enter your shipping details, choose a payment method, and confirm your order. You will receive an email or SMS once your order has been successfully placed.

After placing your order, you will receive an order confirmation email or SMS containing your order number and details. If you do not receive a confirmation within a few minutes, please check your spam folder or contact our support team.

Yes, you can change your shipping address within 1 hour of placing your order, as long as it has not been shipped yet. Once the order has been dispatched, the address cannot be modified.

SHIPPING & RETURNS
Below are some common questions about shipping, returns, and exchanges
Do you ship internationally?

Yes, we offer worldwide shipping. Delivery fees and timelines vary depending on the destination country.

Orders are processed and shipped within 24–48 hours on business days. You will receive a shipping notification with your tracking details as soon as your order is dispatched.

Delivery time depends on your location:Local / Same city: 1–2 working daysMajor cities: 2–4 working daysOther states / remote areas: 3–7 working daysInternational delivery (if applicable) may take 7–15 business days.

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