Welcome to KERATEIN. By accessing or purchasing from our website, you agree to the following Terms and Conditions. Please read them carefully before using our services.

1. Acceptance of TermsBy visiting, browsing, or making a purchase on this website, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions, our Privacy Policy, and all additional guidelines or policies referenced here.If you do not agree, please stop using our website immediately.

2. EligibilityTo use this website, you must:Be at least 18 years old OR using the site under the supervision of a parent/guardian.Provide accurate and up-to-date registration, shipping, and payment details.

3. Products & DescriptionsWe strive to display our products as accurately as possible. However:Actual colors, packaging, or product appearance may vary slightly.All product descriptions, prices, and availability are subject to change without prior notice.We reserve the right to limit the quantity of any product.

4. Pricing & PaymentAll prices are listed in your currency and include/exclude tax depending on your jurisdiction.We accept payments through Paystack, Cards, Bank Transfer.Placing an order signifies your authorization for us to charge your selected payment method.We reserve the right to cancel any order due to pricing errors or suspicious activity.

5. Order Confirmation & CancellationsOnce an order is placed, you will receive an order confirmation email/SMS.We may cancel an order if a product is unavailable, there is a pricing error, or fraud is suspected.You may request cancellation within hours if the order has not been shipped.

6. Shipping & DeliveryShipping timelines begin once your payment is confirmed.Delivery estimates may vary due to logistics, location, weather, or unforeseen delays.We are not responsible for delays caused by third-party couriers.Customers must provide complete and accurate shipping information.If your order is returned due to incorrect address details, the customer will be responsible for reshipping fees.

7. Returns, Refunds & ExchangesOur Refunds & Returns Policy applies to all purchases.Items can be returned within 14 days of delivery if they meet our return conditions.Products must be unused, in their original packaging, and in resellable condition.Certain items (e.g., personal care, hygiene products, custom orders, sale items) may be non-refundable.Refunds will be processed to the original payment method after inspection.

8. User AccountsYou are responsible for maintaining the confidentiality of your login details.Any activity carried out under your account is your responsibility.We may suspend or terminate your account for misuse, fraud, abusive behavior, or policy violations.

9. Intellectual PropertyAll website content—including text, images, graphics, logos, product designs, and software—is the property of [Your Store Name] and protected by copyright laws.You may not copy, reproduce, modify, or distribute any material without our written permission.

10. Prohibited ActivitiesYou agree not to:Use the site for fraudulent or illegal purposesInterfere with the website’s securityUpload harmful files, viruses, or malicious softwareMisrepresent yourself or attempt unauthorized access

11. Limitation of LiabilityWe are not liable for:Damages arising from use or inability to use the websiteDelays or issues caused by third-party service providersLosses due to incorrect information supplied by the customerTo the maximum extent permitted by law, our total liability will not exceed the amount paid for the purchased product.

12. IndemnificationYou agree to indemnify and hold [Your Store Name], its owners, staff, and partners harmless from any claims, damages, liabilities, or expenses arising from:Your use of our websiteViolation of these TermsInfringement of rights of any third party

13. Third-Party LinksOur website may include links to third-party sites for convenience. We are not responsible for the content, privacy practices, or policies of those external websites.

14. PrivacyYour personal information is handled according to our Privacy Policy. By using the website, you consent to our data practices.

15. Governing LawThese Terms & Conditions are governed by the laws of [Your Country/State – e.g., Federal Republic of Nigeria]. Any disputes shall be resolved in accordance with applicable local laws.

16. Changes to Terms We may update or modify these Terms at any time. Continued use of the website after changes have been made constitutes acceptance of the updated terms.

17. Contact InformationIf you have questions about these Terms & Conditions, please contact us:Email: support@keratein.com Phone: +2348142401251